Terms and Conditions
Please read these Terms and Conditions (“Terms”) carefully before using the WopeDigital.com website or any service provided by WopeDigital Ltd. (“WopeDigital”, “we”, “us”). WopeDigital provides website development, website hosting, website management and related services such as SEO, website repair and rescue, audits and consulting (together, the “Services”).
By paying for or using any of our Services, you (the “Client”) agree to these Terms. Any new features or services we add are also subject to these Terms. We may update these Terms by posting changes on WopeDigital.com. Where a change materially affects an existing paid Service, we will give at least 30 days’ notice, and the change will apply from the Client’s next renewal.
Wherever these Terms refer to giving notice, this means we will contact the Client directly by email at the email address registered on their account. We may also notify Clients by SMS or by posting on WopeDigital.com. Clients are responsible for keeping their contact details up to date.
1. Our Services
Website Development is the design and build of a website according to the agreed brief, quote or package.
Hosting is the provision and maintenance of the server environment on which the Client’s website (and email, where included) runs. Under Hosting alone, WopeDigital is responsible for the server; the Client is responsible for their website, including its software, plugins, themes, updates, content, security settings and backups.
Website Management is a separate service in which WopeDigital takes care of the Client’s website itself, which may include software, plugin and theme updates, security measures, backups, monitoring and fixes, as described in the Client’s chosen package. Website Management does not include new features, redesigns or content changes unless stated in the package.
Where a Client has both Hosting and Website Management, each service is governed by the sections of these Terms that apply to it.
2. Payment
Payment is required in full (or as agreed in writing in the quote) before any Service begins. On confirmation of payment, a receipt will be issued using the contact details provided to us.
Prices are quoted in Ghana Cedis (GHS) or US Dollars (USD). Value Added Tax and applicable levies are charged in accordance with Ghanaian law. Clients who are exempt from VAT must provide valid evidence of exemption before invoicing; otherwise VAT will apply.
3. Billing Policies and Cycles
All invoices and payment notifications are sent by email, and by SMS where possible. For recurring Services, the billing cycle begins on the date of the Client’s first payment (the “Billing Date”) and renews on that date each month, quarter, half-year or year, depending on the billing cycle chosen.
Payment is due on the renewal date. Where payment is not received by that date:
- The affected Service, including the website and any email accounts, may be suspended immediately.
- To restore a suspended Service, the Client must pay all outstanding amounts plus a reinstatement fee.
- Website files, databases and email data of a suspended account are kept for up to six (6) months from the date of suspension. After that, they are permanently deleted and cannot be recovered.
4. Changes to Services and Pricing
WopeDigital may modify, improve or discontinue any Service or part of it. We will give at least 30 days’ notice of any price change, and new prices apply from the Client’s next renewal. If a Service is discontinued, we will give reasonable notice and help the Client move to an alternative.
5. Supply of Information
The Client is responsible for providing all information needed to carry out the project, such as logos, contact details, website content, images, videos and account access. Where information is delayed, we may delay the start or completion of the project until it is provided, and agreed timelines will be adjusted accordingly.
6. Changes and Revisions to Projects
Projects are delivered within the timeline stated in the quote or package. Clients may give feedback in two (2) revision sessions before a project is completed.
Work requested after completion, changes outside the agreed brief, specifications not disclosed at the start, and content not supplied initially will be charged at our prevailing rates, based on the extra work required. We will confirm the cost before starting such work.
7. Refunds and Cancellation
Fees for Services already started, delivered or renewed are non-refundable.
If a Client cancels a website development project before work has begun, we will refund the amount paid less a non-refundable commitment fee of 30%, which covers the time reserved in our schedule for the project.
Clients may cancel any recurring Service at any time by emailing support@wopedigital.com and following the instructions in our reply. The Service will remain active until the end of the current paid period, after which the website will be taken offline.
8. Uptime Commitment and Downtime Credits
Each Hosting package has a monthly availability target, ranging from 99% on our standard hosting to 99.9% on our enterprise hosting. The target for each Client’s package is stated in the package description or quote. Availability is measured by WopeDigital’s monitoring and our providers’ status records.
What counts as downtime
For all Hosting Clients, downtime means our hosting server or a service we manage on the Client’s behalf (including domain name and DNS services we provide) being unavailable, so that the Client’s website cannot be reached. Outages caused by our upstream providers, such as data centres and hosting partners, count as downtime, whatever the cause of the provider’s outage, including events that would otherwise fall under the Force Majeure section.
For Clients who also have Website Management, downtime also includes the website being unavailable because of a problem within the scope of our management, such as a faulty update, plugin or theme we manage, or an attack that the security measures in their package should reasonably have prevented.
What does not count as downtime
- Scheduled maintenance announced at least 24 hours in advance.
- For Clients with Hosting only, problems affecting only the Client’s website, such as faulty plugins, themes, code, edits, a compromised website, attacks targeted at the website or exceeded resource limits.
- For Clients with Website Management, problems caused by changes the Client or their agents make without our agreement, such as installing plugins or editing code, and large-scale attacks beyond what reasonable protective measures can stop.
- Suspension for non-payment or breach of these Terms.
- Problems with the Client’s own internet connection, devices or third-party services we do not manage, and wider internet failures such as national outages or damaged undersea cables.
- Other events beyond our reasonable control, as described in the Force Majeure section, except outages at our data centres or hosting partners.
Downtime credits
If availability in a calendar month falls below the Client’s package target, the Client may claim a credit against that month’s fees for the affected services (Hosting, and Website Management where the downtime falls within its scope), calculated on the monthly fee. The monthly fee is the recurring price of the service divided by the number of months in its billing cycle (for example, an annual fee divided by 12):
- Below the package target: 10% of the monthly fee
- Below 97%: 20% of the monthly fee
- Below 95%: 30% of the monthly fee
- Below 90%: 50% of the monthly fee (the maximum credit for any month)
Credits must be requested in writing within 14 days of the end of the affected month. They are applied to the Client’s next invoice, are not paid in cash, and are not available to accounts with overdue payments. Credits do not apply to development, domain or other one-off fees, and are the Client’s sole remedy for downtime.
Where a Client has a separate written agreement with WopeDigital that sets its own availability targets or service credits, that agreement applies instead of this section.
9. Website Management Response
For Clients with Website Management, we monitor their websites and, where our monitoring detects a problem, we begin work without waiting for the Client to report it. For issues reported by the Client, we respond according to how urgent the issue is:
- Critical (website down, checkout or payments not working, or website hacked): we aim to respond within one (1) hour, 7 days a week, between 7:00 am and 9:00 pm (GMT), and work continuously until the website is restored.
- High (a key feature broken, but the website is still online): we aim to respond within four (4) business hours.
- Normal (minor issues and questions): we aim to respond within one (1) business day.
Business hours are Monday to Friday, 8:00 am to 5:00 pm (GMT), excluding Ghanaian public holidays. Fix times depend on the nature of the issue, and we will keep the Client informed of progress until it is resolved.
10. Resource Limits and Fair Use
Hosting packages may include limits on storage, bandwidth, email accounts, server resources or number of websites. Where a website consistently exceeds its package limits or affects other clients on the same server, we will contact the Client to upgrade to a suitable package. If the issue continues, we may restrict the affected website to protect other clients.
11. Email Hosting
Where email hosting is included, it may be provided on the same server as the Client’s website or through a separate email service, depending on the package. Email hosted on the same server is affected by the same downtime and limits as the website. We do not guarantee delivery of any email. Clients are responsible for keeping copies of important email.
12. Backups
Hosting Clients are responsible for maintaining their own backups. We keep server backups as a courtesy, but we do not guarantee their availability, completeness or frequency. For Website Management Clients, backups are taken as described in their package.
13. Security
We take reasonable measures to keep our hosting servers secure. Hosting Clients are responsible for the security of their own website, including passwords, user accounts, software, plugins and themes. For Website Management Clients, we apply the security measures described in their package. No website can be guaranteed against every attack. Where a website is compromised or poses a risk to other clients, we may suspend it until the issue is resolved, and will inform the Client.
14. Other Services
For SEO, we work to improve the Client’s visibility in search engines but cannot guarantee any specific ranking, traffic or result, as these depend on search engines and other factors outside our control. For website repair, rescue and audits, we will make reasonable efforts to diagnose and resolve the issue, but cannot guarantee the full recovery of data or functionality, particularly where no recent backup exists. Consulting is advisory, and decisions based on it remain the Client’s.
15. Website Ownership
Once the Client has paid in full, the Client owns the design and content of their website. Until full payment is received, WopeDigital retains ownership of the work.
Premium plugins and themes supplied under WopeDigital’s licences are provided only while the Client is hosted or managed by WopeDigital. These licences do not transfer to the Client.
16. Leaving WopeDigital
A Client whose account is fully paid may request a copy of their website files and database free of charge. Where we store the Client’s media files on external storage, we will return them to the website so the copy is complete. Copies exclude licences for premium plugins and themes provided by WopeDigital.
17. Domain Ownership and Transfer
The Client owns their domain name at all times, and WopeDigital will never hold a Client’s domain name to ransom. A Client may transfer their domain name at any time and for any reason, except where:
- There is evidence of fraud regarding the domain name, its acquisition or use.
- There is a dispute over the identity or authority of the person requesting the transfer.
- The domain name has expired because the Client did not pay for the required billing cycle.
- The domain name is within 60 days of its initial registration with WopeDigital.
- The domain name is within 60 days of a previous transfer to WopeDigital.
18. Free Domain Policy
We provide one free domain name (.com, .org, .net or .biz) per eligible website package. Renewal of the domain is included only while the package remains active and paid.
19. Names and Trademarks
Clients grant WopeDigital a non-exclusive right to use their trade names, logos and screenshots of their websites, as well as testimonials they provide, in our portfolio, advertising and websites describing our Services. A Client may withdraw this permission at any time by writing to support@wopedigital.com. We will stop new uses within 30 days, but cannot recall materials already printed or published.
20. Client Content and Prohibited Practices
The Client is solely responsible for the content of their website and email, and for making sure it is lawful.
Clients may not use the Services to provide, sell or offer: replicas or counterfeit goods; controlled substances, illegal drugs or drug contraband; weapons; pirated materials; instructions for making or obtaining illegal goods or weapons to harm others; material that infringes others’ copyrights, trademarks or intellectual property; information used to illegally harm people or animals; pornography, nudity, sexual products or services; escort services or other adult content; spam, phishing, malware or any fraudulent scheme.
Without limiting any other remedies, WopeDigital may suspend or terminate a Service where we reasonably suspect fraud, illegal activity or a breach of these Terms.
21. Data Protection
We handle personal data in line with Ghana’s Data Protection Act, 2012 (Act 843). We use Client information only to provide and bill for our Services, and to communicate with the Client. We do not sell Client data. Clients are responsible for complying with data protection law in relation to personal data collected through their own websites.
22. Limitation of Liability
To the extent permitted by law, WopeDigital is not liable for any indirect or consequential loss, including loss of profit, revenue, sales, data, business or goodwill. Our total liability for any claim relating to a Service is limited to the amount the Client paid for that Service in the three (3) months before the claim arose.
23. Force Majeure
We are not responsible for any failure or delay caused by events beyond our reasonable control, including natural disasters, fire, flood, power failures, national internet or telecommunications outages, damage to undersea cables, government action, war or civil unrest. This does not affect downtime credits for data-centre or hosting-partner outages under Section 8, which remain the Client’s sole remedy for such outages.
24. Disputes and Governing Law
If a dispute arises, both parties will first try to resolve it in good faith by discussion. If it is not resolved within 30 days, either party may refer it to mediation in Accra. If mediation fails, the dispute will be decided by the courts of Ghana. These Terms are governed by the laws of the Republic of Ghana.
25. Contacting Us
If you have a question about our Services or these Terms, contact us at:
support@wopedigital.com
Or write to us at:
WopeDigital Ltd.
N114 Nii K Obouabasa Street,
Ashongman, Accra
Ghana.
We will investigate your question, respond to your inquiry and work to resolve your concern.
© 2026 WopeDigital Ltd. All Rights Reserved. Last update – 1st October, 2026